Kartheek Pavan Kumar is a Customer Success Leader with 14+ years of experience driving retention and loyalty across BFSI, SaaS, Telecom, and Food & Beverage industries. Having led customer success teams at startups and large enterprises, he specializes in designing scalable strategies that reduce churn, boost upsell opportunities by 20%+, and turn clients into long-term advocates. Kartheek’s expertise lies in building data-driven frameworks, mentoring cross-functional teams, and aligning customer journeys with measurable business outcomes. Passionate about transforming CX, he shares actionable insights on customer success trends and leadership.
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